These Terms and Conditions (“Terms”) apply to every trip, itinerary, or travel service booked with Curated Trips (a brand operated by Legacy Ventures LLP, “Curated Trips”, “we”, “us”, or “our”). By confirming a booking with us — by payment, written confirmation, or acceptance of an itinerary — you (“you”, “the traveller”, “the guest”) agree to be bound by these Terms, in addition to any terms specific to your itinerary shared separately with you.
1. Booking & Confirmation
- Once the booking is confirmed, a confirmation email and/or SMS will be sent to the registered contact details.
- Customised itineraries are flexible; however, all services are subject to availability at the time of booking.
- Any changes requested after confirmation may involve additional charges, depending on hotel, transport, and activity availability.
- Traveller details (full name, age, valid ID, passport details) must be provided accurately at the time of booking. Curated Trips will not be responsible for errors due to incorrect information.
2. Accommodation & Room Policies
- Hotel rooms (Double / Twin / Triple) are subject to availability at the time of booking (pre-booking basis).
- Requests for twin beds, interconnecting rooms, balconies, specific views, or higher floors are subject to hotel availability and cannot be guaranteed.
- Extra beds, if required, will be provided as rollaway beds or mattresses as per hotel policy.
- Standard check-in time: 2:00 PM | Standard check-out time: 11:00 AM (may vary country-wise).
- Early check-in or late check-out is subject to hotel discretion and may incur additional charges.
- Child policies and extra bed rules vary from hotel to hotel.
3. Transportation
- Vehicles will be provided strictly as per the confirmed itinerary and are not at disposal unless specifically mentioned.
- Vehicle usage is generally limited to 8–10 hours per day, depending on the itinerary.
- Additional kilometres or hours will be chargeable as per applicable rates.
- Air-conditioning may not function in hilly or restricted areas due to local regulations.
- Drivers follow government-mandated driving limits for safety purposes.
4. Driver & Vehicle Restrictions
- Drivers are not guides and will not accompany guests inside monuments or sightseeing points.
- Drivers may refuse to drive on unsafe, restricted, or prohibited routes for safety reasons.
- Night driving may be restricted in certain destinations.
- If a 4×4 vehicle is required due to terrain or snow conditions, the additional cost must be borne by the traveller.
5. Meals & Dining
- Meals are provided as per the selected meal plan (EP / CP / MAP / AP).
- Special dietary requests may be conveyed but are subject to hotel availability and cannot be guaranteed.
- Buffet menus are fixed as per hotel policy.
- Missed meals due to late arrival, early departure, or personal reasons are non-refundable and non-adjustable.
6. Sightseeing & Activities
- All sightseeing and activities are subject to weather conditions, traffic, local laws, and operational feasibility.
- Entry fees, guide charges, adventure activities, and optional tours are not included unless specifically mentioned.
- Complimentary activities (bonfires, cultural shows, etc.) are non-refundable.
- If any activity becomes non-operational, refunds (if applicable) will be processed strictly as per vendor policy.
7. Payments, Pricing & Refunds
- Prices may vary due to dynamic hotel rates, transport costs, seasonal surcharges, and availability.
- Full payment must be made within the stipulated timeline; otherwise, the booking may be cancelled.
- No refunds will be provided for unused or partially used services.
- Refund processing timelines range from 7 to 30 working days, depending on suppliers and banks.
8. Price Variations During Peak Dates
- Rates may increase during weekends, festivals, fairs, long weekends, and public holidays.
- Any price increase applicable during such periods must be borne by the traveller.
9. Itinerary Flexibility
- The itinerary may be modified due to weather conditions, roadblocks, traffic issues, or unforeseen circumstances.
- Equivalent hotels or vehicles may be provided if the originally confirmed options are unavailable.
- Any personal deviations from the itinerary will be chargeable.
10. Health, Fitness & Safety
- Guests must be medically fit to travel.
- Any existing medical condition must be disclosed at the time of booking.
- Curated Trips is not liable for medical emergencies.
- Travel insurance is strongly recommended for all travellers.
11. Luggage & Personal Belongings
- Curated Trips is not responsible for loss, damage, or theft of luggage or personal belongings.
- Generally, one standard suitcase and one handbag per traveller are permitted unless specified otherwise.
12. Special Requests
- Honeymoon arrangements, room decorations, cakes, or special celebrations are subject to hotel availability and may incur additional charges.
- Such requests are not guaranteed unless confirmed in writing with payment.
13. Travel Documents & ID
- Guests must carry valid government-issued photo ID for hotel check-in.
- PAN Card is not accepted as a valid hotel ID.
- For international travel, passports must have a minimum 6 months validity from the return date.
14. Air Tickets (If Included)
- Air tickets are subject to real-time pricing and availability.
- Seat selection, meals, baggage allowance, and other services depend on airline policies.
- Any changes or cancellations will attract airline penalties.
15. Late Night / Early Morning Transfers
- Transfers scheduled between 10:00 PM and 6:00 AM may attract additional charges.
16. Weather, Terrain & Seasonal Conditions
- Some sightseeing points may remain closed due to snow, rain, landslides, maintenance, or safety concerns.
- Refunds, if applicable, will be processed strictly as per vendor policies.
17. Photography, Drones & Permits
- Photography restrictions at monuments must be strictly followed.
- Drone usage may be prohibited or may require special permits.
- Permit charges, if any, must be paid by the traveller unless included in the package.
18. Behaviour & Conduct
- Guests must maintain respectful behaviour towards staff, drivers, guides, and local residents.
- Any misconduct may result in immediate termination of services without refund.
19. Force Majeure
- Curated Trips is not responsible for disruptions caused by natural calamities, political unrest, strikes, road closures, or other unforeseen events.
- Any additional expenses arising due to such situations must be borne by the traveller.
20. Unutilized Services
- No refunds will be provided for unutilized services, including meals, hotel nights, sightseeing, or transfers.
21. Damage to Property
- Any damage caused to hotel rooms, vehicles, or other property must be paid directly by the guest.
22. Taxes & Levies
- GST, TCS, city tax, heritage fees, hotel security deposits, or newly introduced taxes are payable as per government regulations.
- Any increase in taxes after booking will be applicable as per law.
23. Visa & Documentation – Summary
- Visa fees and processing charges are not included unless specifically mentioned.
- Visa approval is solely at the discretion of the respective Embassy or Consulate.
- Curated Trips is not responsible for visa delays, rejection, limited validity, or additional conditions imposed.
- No refunds will be provided in case of visa rejection after booking of travel services.
- Travellers must submit complete and accurate documents; incorrect information may lead to rejection.
- Passports must have a minimum 6 months validity from the date of return.
- Additional requirements such as biometrics, interviews, or extra documents may be requested by the Consulate.
- Any change in travel dates or itinerary after visa issuance may require visa re-processing at additional cost.
24. Cancellation, Refunds & Disputes
- All cancellations will be governed by Curated Trips' standard Cancellation & Refund Policy.
- Refunds are subject to hotel, airline, and vendor cancellation rules.
- No refund will be provided for voluntary non-utilization of services.
- All disputes, if any, shall be subject to New Delhi jurisdiction only.
Contact Us
For any questions about these Terms, or about a specific booking, reach us at plan@curatedtrips.in or +91 98488 99002.
